Author Archives: Jackie

About Jackie

Jackie Reid owns and operates Kindred Technologies Inc. and has over twelve years of experience in the software industry with significant achievements in all areas of company operations including client services, customer support, data center operations, sales, technical operations management (BPR, QA, CM, Technical Writing, Support), program management, project management, software training, implementation management and process improvement. Jackie has her MBA and is a CSM (ScrumMaster) and has taken multiple leadership and facilitation courses with Context Associated and Extraordinary Learning. Jackie is known for her positive outlook, energy, management capabilities and keen focus on bottom-line results. With the majority of her career in customer facing roles, Jackie has deep experience in complex B2B software solution sales. Her key leadership competencies are attested to by extremely dedicated staff. She has successfully managed the delivery of hundreds of software development and implementation projects. Specialties: Change Management Facilitation Client Management Client Services Program Management SAAS Operations Management Product Management Education Sector Content Management Marketing Automation When she's not enjoying her work Jackie can be found playing in her backyard or a neighborhood playground with her husband Bryce and their two young boys, Spencer and Devan. Jackie is also a current board member for the Vancouver Phoenix Gymnastics Club and is working on completing her PMP certification this spring.

My iPhone showed me the value of a social media & support

Posted on March 20, 2011 by Jackie

I am, at least in my personal life, reluctant to ask for support. In certain things, like improving my diet and exercise, you might as well pin a badge on me and call me Lone Ranger. I have an iPhone and use the … Continue reading →

Posted in Leadership & Management, Social Media | Tagged , | Comments Off on My iPhone showed me the value of a social media & support

New cyclist in Vancouver – taking to the streets

Posted on July 28, 2009 by Jackie

I have been considering becoming a bike commuter for about 2 years. I almost bought a bike in the fall/winter of 2007 but decided to wait until the summer. I then became pregnant with my son Devan and biking was … Continue reading →

Posted in Vancouver bike commuter | Tagged , | Comments Off on New cyclist in Vancouver – taking to the streets

Google Analytics – a few “advanced” features

Posted on July 28, 2009 by Jackie

Important advanced features from Google Analytics Once you have the basics down, you’ll want to dig a little deeper into some of the advanced features that Google Analytics has to offer. Goals Your Web site should allow your visitors to … Continue reading →

Posted in Online Marketing | Tagged , , , , | Comments Off on Google Analytics – a few “advanced” features

SEO, Google and Flash

Posted on July 14, 2009 by Jackie

Most folks have heard the good news, but just in case you haven’t – Google has ade some improvements in how they index Adobe Flash files. Here’s a quick summary, and a link below to the Google Webmaster Central Blog … Continue reading →

Posted in Online Marketing | Tagged , , , | Comments Off on SEO, Google and Flash

Quoting Services Projects — how it turned out

Posted on July 7, 2009 by Jackie

An update to this February post… The project was completed successfully, I think versioning the estimates is a good option if you aren’t already in the ground floor. ——– I was recently working with a client, putting together a quote for some web development … Continue reading →

Posted in General, Leadership & Management, Project Management | Comments Off on Quoting Services Projects — how it turned out

Google Analytics – A very basic overview

Posted on June 17, 2009 by Jackie

I was recently working with a client and recommended (as I do to pretty much everyone) that they sign up for Google Analytics. If you are a small to medium (and even large) business with a website and don’t have … Continue reading →

Posted in General, Online Marketing | Comments Off on Google Analytics – A very basic overview

Start with the end in mind

Posted on June 6, 2009 by Jackie

I often run up against clients that have implemented a new (insert technology product) and end up disappointed 6 months, or a year down the line because the product didn’t solve the issues they thought it would, and typically, the … Continue reading →

Posted in Leadership & Management, Online Marketing, Project Management | Comments Off on Start with the end in mind

5 qualities of a good charitable organization website

Posted on May 4, 2009 by Jackie

I’ve had the pleasure of working with a number of non-profit organizations and many have made great strides in effectively using the internet and email to raise awareness for their organization, communicate to their constituents and drive donations. The web … Continue reading →

Posted in Online Marketing | 3 Comments

PMP

Posted on April 1, 2009 by Jackie

I have been talking about doing my PMP for over a decade, and finally, during my maternity leave this spring I decided to actually do the necessary studying and write the exam. Thankfully, there wasn’t much studying, or I would … Continue reading →

Posted in Project Management | Comments Off on PMP

Terms you may hear used… #1

Posted on March 7, 2009 by Jackie

I met with a client a few days ago who was new to the world of online marketing and I started to use terms that were “standard” for me, but very new to him, so I thought I’d add some … Continue reading →

Posted in Online Marketing | Tagged , , , , | Comments Off on Terms you may hear used… #1